Our pants are equipped with an automatic locking mechanism. The mechanism locks itself when the puller faces downwards, as shown below:
The puller should look like this: Not like this:
If your pants are too small, this can also affect the zipper's ability to remain fully closed.
If the abovementioned tips do not fix your problem, please send us pictures via mail to our customer service and we will gladly guide you through the problem.
You can get in contact with us via telephone:+44 330 808 0768, and you can also chat with us online. The chat can be found in the bottom right corner of this page.
Our chat and telephone are open in the following hours:
- Mon-fri: 11am - 6pm
- Sat: 11am - 4pm
- Sun: Closed
Outside our normal opening hours, please contact us via email at firstname.lastname@example.org